Every Reading. Every Charge. Accounted For.

Know whether you're being charged correctly.

We review your energy bills against actual meter readings, consumption records and agreed tariff charges to identify discrepancies.

Our checks include:

• Meter and supply verification: Matching meter serial numbers with supplier records and checking electricity MPANs and gas MPRNs.
• Reading verification: Comparing billed readings with available actual readings, including multiple registers and import/export readings where applicable.
• Consumption validation: Checking that billed consumption corresponds with meter readings and the relevant billing period.
• Charge validation: Reviewing unit rates, standing charges, billing adjustments and other applicable charges against tariff information.

Where discrepancies are identified, we calculate the expected charges using the available information and establish what needs to be corrected.

We don't just identify billing errors. We help put them right.

If your supplier has billed you incorrectly, we help investigate the issue, establish the supporting evidence and pursue the appropriate correction.

Our support includes:

• Investigating incorrect or estimated readings and disputed charges.
• Preparing supporting meter readings, calculations and billing evidence.
• Liaising with suppliers to raise and follow up on billing disputes.
• Supporting requests for corrected bills and account adjustments.
• Reviewing revised bills to check whether the identified issues have been addressed.

We help you move from identifying a discrepancy to getting it resolved.

Reliable meter information is the foundation of accurate billing.

We help customers address problems with meter readings, missing consumption data and suspected metering issues.

Our support includes:

• Guidance on taking and recording meter readings.
• Investigating estimated, missing or inconsistent readings.
• Reviewing multiple meter registers and meter identification details.
• Supporting enquiries about suspected meter faults.
• Coordinating with suppliers and relevant metering parties to resolve issues.

If you're unsure how to read your meter, we can guide you through the process, including arranging a video call where appropriate.

We coordinate your smart meter upgrade from start to finish.

Whether you're replacing a traditional meter, upgrading an older smart meter or addressing an outdated metering system, we help manage the process.

We liaise with your energy supplier, meter operators and other relevant parties to coordinate the upgrade and address issues that could delay installation.

Our support includes:

• Reviewing your existing meter and upgrade requirements.
• Liaising with suppliers, metering providers and other relevant parties.
• Coordinating installation appointments and access arrangements.
• Following up on delays, failed appointments and installation barriers.
• Checking meter registration and supporting post-installation reading and communication issues.

We manage the coordination, so you don't have to.

Meter installations are carried out by the relevant authorised providers.

Stay on top of your energy bills across one or multiple properties.

For businesses, landlords and property managers, we provide ongoing support to help maintain billing accuracy and manage utility information.

Our services include:

• Regular meter reading coordination and monitoring.
• Utility invoice validation and reconciliation.
• Investigating estimated readings, billing anomalies and unusual consumption.
• Monitoring outstanding billing issues and supplier corrections.
• Supporting metering records, supplier account changes and utility management across property portfolios.

We help you identify billing problems earlier, maintain more reliable records and reduce the time spent managing utility accounts.